1. Overview
AtoZ Vyapar offers paid subscription plans (Monthly, Quarterly, Yearly and 2-Yearly) that unlock continued access to the billing platform for a fixed period. This Refund Policy explains when a refund may be requested and how it will be handled.
2. Refund eligibility
You may request a full refund of a subscription payment if:
- The payment was successfully debited from your account but the plan was not activated on your account due to a technical error on our end, and our support team is unable to resolve/activate it within a reasonable time.
- You were charged more than once for the same subscription cycle due to a duplicate/erroneous transaction (see Failed / duplicate payments).
- You raise the request within 7 days of the payment date and have not made substantial use of the paid plan (e.g. no invoices created beyond basic testing) during that period.
3. When refunds do not apply
Because a subscription grants immediate, unlimited access to the platform for the full plan duration, refunds are not available in the following cases:
- Change of mind after actively using the plan (e.g. creating invoices, quotations, or reports) beyond basic evaluation.
- Partial-period cancellation — plans are non-proratable; we do not refund the "unused" portion of a cycle you choose to stop using early.
- Requests raised after 7 days from the payment date.
- Any charge you authorized knowingly and which was correctly applied per the displayed plan price at the time of purchase.
- Suspension or termination of an account for violation of our Terms & Conditions (e.g. abuse, fraud, non-payment chargebacks).
4. Extra-company add-on purchases
The one-time "+1 company profile" add-on is a permanent, non-expiring entitlement added to your account immediately on successful payment. Because the benefit is granted instantly and does not expire, add-on purchases are refundable only in the case of a genuine duplicate/failed-but-charged transaction, under the same terms as section 8 (Failed / duplicate payments).
5. How to request a refund
Email support@atozvyapar.com from your registered account email with the subject "Refund Request", including your registered mobile/email, the plan purchased, the payment date, and the order ID (visible on your Buy Plan → payment history). Our team may ask for additional details to verify the transaction.
6. Processing time
Approved refunds are processed within 7–10 business days from the date of approval, credited back to the original payment method used (UPI/bank account), subject to your bank's/UPI app's own processing timelines, which are outside our control.
7. Cancellation
Subscriptions on AtoZ Vyapar are prepaid and do not auto-renew — there is no recurring/standing payment mandate set up on your behalf. Your plan simply remains active until its expiry date; you decide separately each time whether to renew. There is nothing to "cancel" in the traditional sense — you may simply choose not to purchase a further cycle once your current plan expires, and your account (with all your data intact) remains accessible in a limited/read-only capacity per our standard grace period.
8. Failed / duplicate payments
If an amount was deducted from your bank/UPI account but the transaction shows as "failed" or "pending" on AtoZ Vyapar, or if the same plan was charged twice due to a retry, please use the "Recheck Payment Status" option on the Buy Plan page first — this re-verifies the transaction directly with the payment gateway and auto-activates your plan if the payment actually succeeded. If the issue persists after 48 hours, contact support with the transaction reference/UTR number for a manual reconciliation and refund if applicable.
9. Contact us
For any refund or billing question, write to support@atozvyapar.com. We aim to respond within 24 hours.